Terms and Conditions

1. Application and Interpretation

1.1 These SEO, Content, Google Ads, Web Design and Development Terms & Conditions (“Agreement”) are between The Digital Hub and you for provision of web design and related services described below.
1.2 You acknowledge that you have read, understood and agreed to these Web Design & Development Terms & Conditions, and agree to be bound by them. Your continued receipt or use of the Services indicates your agreement to these SEO, Content, Google Ads, Web Design and Development Terms & Conditions.
1.3 The following definitions shall apply:
Materials: content provided to The Digital Hub by you from time to time for incorporation in the Site.
Site: the website to be designed and developed in accordance with this Agreement, the url of which is set out in your Proposal document.
Site Software: software for the Site commissioned by you independently of The Digital Hub, (where applicable).

2. Services

2.1 The Digital Hub shall provide SEO, web design and development and related services, and perform its obligations, in accordance with your quotation.
2.2 The Digital Hub shall provide the Services in accordance with your quotation and this Agreement and any time-frames set out therein shall be estimates only and time for performance shall not be of the essence.

3. Customer responsibilities

3.1 You shall be responsible for the accuracy and completeness of the Materials.
3.2 The Digital Hub shall not be liable for any delays resulting from your failure to fulfill any of your obligations. The Digital Hub reserves the right to invoice you for any additional expenses reasonably incurred by The Digital Hub as a result of such delays.
3.3 You acknowledge that the ability of The Digital Hub to provide the Services is dependent upon your full and timely co-operation (which you agree to provide), as well as the accuracy and completeness of the design specifications, and any other information and data provided by you or on your behalf.
3.4 You shall provide The Digital Hub with access to, and use of, all information, data and documentation reasonably required by The Digital Hub for its performance of its obligations.

4. Charges and payment

4.1 The Digital Hub shall issue invoices in respect of the Charges and frequency set out in your quotation. The Charges payable for the Services, whether recurring or not, are set out in your quotation.
4.2 The Charges shall be payable in Australian dollars within 7 days of the date of the invoice or on such other payment terms set out therein and must be made by one of the methods outlined in the invoices provided by The Digital Hub. All deposits or advanced payments are non-refundable.
4.2a Outstanding invoices beyond the terms of the invoice may be charged an additional late fee of 3%. This is applied automatically and will be emailed as a notificaiton to the account owner.
4.3 You remain committed to pay us for all Charges for Services for their full invoicing periods (as selected in your quotation), irrespective of whether: (a) this Agreement has been suspended or terminated during such invoicing period, or (b) such Services have been changed or cancelled during such invoicing period.
4.4 Unless otherwise stated, all Charges and other amounts payable are exclusive of GST. If GST becomes payable on any supply made or provided, on which GST is not payable at the date of this Agreement, you will pay The Digital Hub an additional amount equal to value of consideration for the supply multiplied by the prevailing GST rate.
4.5 The Digital Hub may set off any amounts due and payable under this Agreement against amounts that may be payable by The Digital Hub to you.
4.6 The Digital Hub reserves right to charge interest on overdue amounts at annual rate of 2% over Reserve Bank of Australia base rate ruling on due date.
4.6a In the rare instances that a debt is taken to a collection agency. All fees associated with the collection of this debt (including collection commissions and admin fees) will be payable by the debtor.
4.7 The Digital Hub may by notice to you suspend work, and your use of and access to Services (including public access to your web content), until outstanding invoice(s) and interest are paid in full. Charges shall continue to accrue during such period of suspension. Time for payment shall be of the essence.
4.8 Invoices may only be disputed by you by providing The Digital Hub with written details of the dispute within fourteen (14) days of the date of the invoice, failing which the invoice shall be deemed to have been accepted by you. You shall remain liable to make payment of any undisputed portions of an invoice.
4.9 Additional charges shall be payable for out-of-scope work, that is work not otherwise expressly set out in your quotation.

5. Variations and Cancellations

5.1 You may change the Services by notifying The Digital Hub in writing. Your new Service will take effect from the date The Digital Hub commences provision of the new Services in accordance with the terms agreed in writing by The Digital Hub. Your next invoice will reflect: (a) Charges applicable to your new Service from the date of the notice; (b) Charges for any remaining invoice period for your previous Service(s) (whether or not such Service(s) are utilised during such remaining invoice period); (c) Charges for amounts then due but unbilled for your previous Service(s); and (d) Charges for costs associated with any Service change or cancellation, where such costs are based on the standard rates of The Digital Hub at the time. Any amounts or deposits already paid by you for a changed, cancelled or discontinued Service shall not be refunded in any circumstances.
5.2 The Digital Hub may change this Agreement by giving you written notice (whether by email, fax or post to designated email address, fax number or postal address, notified by you to The Digital Hub as part of registration process). Where change relates to an increase in Charges, The Digital Hub shall provide you with thirty (30) days; prior written notice.

6. Warranties

6.1 Each of the parties warrants to the other that it has full power and authority to enter into and perform this Agreement.
6.2 The Digital Hub shall perform the Services with reasonable care and skill.
6.3 This Agreement sets out the full extent of The Digital Hub’s obligations and liabilities in respect of the supply of Services and the Site. All conditions, warranties or other terms concerning the Services or the Site which might otherwise be implied into this Agreement (whether by statute or otherwise) are hereby expressly excluded.

7. Liability

7.1 Services shall be provided without any guarantees, conditions or warranties as to its accuracy, speed, uptime, completeness, reliability, suitability or currency of Services and they are provided on an “as is where is” basis. The Digital Hub does not warrant that the Services or the Site will be uninterrupted or error free, will meet your requirements (such as speed, uptime, performance or reliability), nor will they be free from external intruders (hackers), unauthorised virus or worm dissemination. Any timeframes are provided as a guide or estimate only.
7.2 To extent permitted by law, The Digital Hub, its directors and employees hereby expressly exclude: (a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; (b), any liability for loss of income or revenue; loss or interruption of business; loss of uptime; loss of profits; loss of or damage to software; loss of anticipated savings; loss of data; loss of goodwill; wasted management; or any liability for any direct, indirect or consequential loss or damage incurred by you or any end user in connection with Services, or use of Services; and (c) any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
7.3 This does not affect liability of The Digital Hub which cannot be excluded or limited at law. Without limiting foregoing, parties acknowledge that laws in certain jurisdictions may imply warranties and conditions which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to extent permitted by law of relevant jurisdiction, and in Australia, to extent permitted by Trade Practices Act 1974 (Cth), The Digital Hub’s liability is limited to any one or more of the following in its sole discretion: (a) in case of any goods, replacement or repair of goods, or supply of equivalent goods, or payment of cost of repairing or replacing goods or supplying equivalent goods; and (b) in case of any services, supply of services again or payment of cost of having services supplied again.
7.4 Without limiting foregoing, you agree that in no event shall The Digital Hub’s maximum aggregate liability exceed AUD$10,000.00.
7.5 You shall indemnify The Digital Hub, its employees and representatives from and against all actions, claims, damages, liabilities or costs (including legal costs) arising from, or directly or indirectly related to provision of Materials or Site Software, use of Services or Site by you or anyone else, or otherwise arising as result of this Agreement.
7.6 You acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, you agree that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. You further acknowledge that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by you for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

8. Intellectual property rights

8.1 The Digital Hub retains copyright and all other intellectual property rights in: (a) all programming modules, code, computer programmes, material, tools, drawings, documents (including all Proposals – see 8.8), presentations, specifications, data, designs, know-how and anything else generated, whether as improvements or otherwise, in course of providing (directly or indirectly) Services; and (b) all intellectual property rights existing prior to commencement of such Services (“The Digital Hub IP”). Unless agreed otherwise in writing, The Digital Hub shall be entitled to claim authorship for work which it is responsible.
8.2 The Digital Hub licenses to you the right to access the The Digital Hub IP on a non-exclusive basis to such extent as is necessary to enable you to make reasonable use of the relevant Services for the duration of the Agreement.
8.3 You acknowledge that Services may include individual third party software or third party intellectual property rights (including, with limitation, content management system and open source software) (“Third Party IP”) and licence in clause 8.2 and your rights to use Services is without prejudice to the Third Party IP. Any rights you may have to access Third Party IP shall be limited to extent of The Digital Hub’s right to access same and its ability to pass on such rights to you.
8.4 In relation to the licence in clause 8.2 and the right to access in clause 8.3: (a) they will both automatically terminate if this Agreement ends; and (b) they do not include the right to replicate, commercialise, adapt, modify, reverse engineer, decompile or disassemble in whole or in part.
8.5 Subject to clauses 8.2, 8.3 and 8.4, you shall retain copyright in the Materials and you grant The Digital Hub a licence to use same to extent required to perform its obligations herein.
8.6 In relation to any data, content, information or material provided by you to us (including Materials and Site Software), you warrant that same will not infringe the rights of any third party nor contravene any law or industry code.
8.7 Save as required by law, you shall not disclose any confidential information relating to The Digital Hub or its affiliates obtained during or arising out of this Agreement, to anyone (except your employees on an as need basis). You shall procure that anyone else receiving benefit of Services, whether employees or otherwise, comply with terms of this clause as if they were a party to Agreement.
8.8 All Proposals and or Quotes provided to current, prospective and previous clients of The Digital Hub are the sole intellectual property of The Digital Hub Pty Ltd.  The contents, including but not limited to text, graphics, images, and concepts, are confidential and proprietary to The Digital Hub Pty Ltd. All proposals are intended solely for the use of the intended recipient(s) and may not be copied, distributed, or disclosed to any third party without the prior written consent of The Digital Hub Pty Ltd. Unauthorized use or reproduction of this proposal may be subject to legal action. By reviewing these Terms and Conditions, you agree to respect and protect the intellectual property rights of all The Digital Hub Pty Ltd Proposals.

9. Site content

9.1 You shall ensure that Materials do not infringe any applicable laws, regulations, industry codes or third party rights (such as material which is obscene, indecent, pornographic, offensive, defamatory, threatening, liable to incite racial hatred or in breach of any third party intellectual property rights) (“Inappropriate Content”).
9.2 You acknowledge that The Digital Hub has no control over any content or links placed on Site by you or anyone else and does not purport to monitor content of the Site. Without limiting the foregoing, The Digital Hub reserves the right to remove content from the Site where it reasonably suspects such content is Inappropriate Content. Notwithstanding, The Digital Hub shall not be deemed to have any control over the Site or its contents.
9.3 You shall indemnify The Digital Hub against all damages, losses and expenses arising as a result of any action or claim that the Materials or any other material posted to, or linked to, the Site constitutes Inappropriate Content.
9.4 The Digital Hub may include statement “Powered by The Digital Hub” on the home page of the Site, together with a hyperlink to the The Digital Hub website.

10. Term and termination

10.1 This Agreement commences on the date The Digital Hub commences providing the Service or such other date agreed by us in writing (“Commencement Date”) and terminates on date we complete the Services or as otherwise set out in your quotation, unless the parties agree in writing to extend the term of this Agreement.
10.2 The Digital Hub may terminate or suspend this Agreement (without any liability): (a) at any time by giving you at least 30 days; notice; (b) immediately on giving notice to you, if you breach, including failure to pay the Charges; or (c) you become insolvent within the meaning of Corporations Act, are otherwise unable to pay your debts when due or you cease to carry on business. Should The Digital Hub elect to reinstate such suspended Service you shall be responsible for The Digital Hub’s standard re-activation charge.
10.3 On termination or expiration of this Agreement:
(a) The Digital Hub shall invoice you for all amounts then due but unbilled and it may delete all data, materials, content, configuration and settings in connection with your Services, whether on a The Digital Hub storage media or otherwise. It is your obligation to ensure you have retained back-up copies.
(b) Any amounts or deposits already paid by you shall not be refunded in any circumstances.
(c) All licences granted by The Digital Hub under this Agreement (including those referred to in clauses 8.2 and 8.3) shall terminate immediately.
10.4 Following expiry or termination of this Agreement otherwise than on termination by The Digital Hub pursuant to clause 10.2, The Digital Hub shall:
(a) Upon your request, return to you all Materials and shall provide to you an electronic copy of the Site (including all content on the Site).
(b) provide such assistance as is reasonably requested by you, subject to payment of The Digital Hub’s expenses reasonably incurred.

11. Force majeure

11.1 The definition in this clause applies in this Agreement. Force Majeure Event: any event arising which is beyond reasonable control of the affected party (including any industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, civil riot, war, internet interruption).
11.2 A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under this Agreement shall forthwith notify the other and shall inform the other of the period for which it is estimated that such failure or delay will continue. The affected party shall take reasonable steps to mitigate the effect of the Force Majeure Event.

12. Notices

12.1 All notices given by The Digital Hub may be given by email to address notified by you to The Digital Hub as part of your registration process. It is your obligation to keep that email address current and correct. You agree that record of The Digital Hub having sent a notice to you by email is, of itself, conclusive proof of receipt.
12.2 Notices given by you must be delivered to The Digital Hub in writing and addressed to: 13 Kanangra Crescent Clontarf 2093 (with copy by email to maddison@thedigitalhub.com.au)

13. Entire agreement

This Agreement, and documents referred to herein, contains entire understanding between parties as to its subject matter and supersedes and excludes all prior and other discussions, specifications, representations and arrangements relating to Services including, but not limited to, those relating to performance or results that ought be expected from using Services. Any representations (oral or written) given by, or on behalf of, The Digital Hub shall not be relied upon. Notwithstanding, you shall also be bound by policies or guidelines of The Digital Hub, situated at this link, as updated from time to time.

14. Governing law and jurisdiction

This Agreement and any dispute or claim arising out of or in connection with same shall be governed by and construed in accordance with the laws of New South Wales, Australia and parties submit to the exclusive jurisdiction of that State.

15. Privacy

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilisation of individual data. The following blueprints our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will gather and utilisation of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
  • We will just hold individual data the length of essential for the satisfaction of those reasons.
  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.
  • We may collect data on behalf of clients who will be identified before or at the time of collection. Your data will not be shared with any client other than the one specified at the time of interaction.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics and other Google products to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google – external site.

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